Help & FAQ

You can manage your subscriptions in our customer hub, or email hello@jessa.com.au and we'll cancel it for you. Please email from the address on your membership and tell us which membership you'd like to cancel.

Cancel before your next renewal date so you aren't charged again. You'll keep access until the end of the period you've paid for, and we'll email to confirm once it's done.

Log in to the customer hub with the email address you joined with. From there you can update your payment method, manage your subscriptions and see past invoices. The billing system won't recognise a different email address.

Your receipt is emailed to you after every payment. You can also download past invoices from the customer hub, or email us and we'll send one.

Memberships are billed monthly on the date you joined and renew automatically until you cancel.

Our memberships and courses are hosted on Teachery, our course platform. Your payment receipt comes from our checkout, and your login details come in a separate email from Teachery.

See every course and membership you have in your Teachery dashboard: app.teachery.co/student. Or go straight to your membership:

• The Design Club: the-design-club.teachery.co/login
• Passive Income Society: passive-income-society-learning-portal.teachery.co/login
• Template Creators Society: template-creators-society-tcs.teachery.co/login

Always log in with the email address you used to buy.

Open your order receipt email and click the Access Here button next to the product name. Courses are also listed in your Teachery dashboard at app.teachery.co/student.

Can't find your receipt? Search your inbox, spam and promotions folders for "order receipt" or "Teachery", or email us and we'll resend it.

1. Check you're logging in with the email address you bought with.
2. Try your Teachery dashboard at app.teachery.co/student, or your membership's own login page.
3. Reset your password.
4. Still stuck? Email hello@jessa.com.au with the email you used to buy and the name of your membership, and we'll resend your login details.

On your login page, click Forgot your password? and enter the email address you joined with. Teachery will email you a reset link. If it doesn't arrive within a few minutes, check your spam folder, then email us and we'll resend your login details.

If you are having any issues, please email our support team at hello@jessa.com.au. We're here to help and will do our best to sort it out as quickly as possible.

This usually happens when a bank blocks an international payment. Contact your bank and ask them to allow the payment, then try again. If it still won't go through, email us and we'll help you find another way to pay.

All our prices are in USD because most of our members are in the USA and UK. Your bank converts the price to your currency, so the amount on your statement may differ slightly and your bank may add a conversion fee.

Please read our Refund Policy for what we can help with, then email us with your order details.

Our membership comparison shows what's included in each, the price and who each one suits. Still unsure? Email us and we'll point you in the right direction.

The Design Club builds your design skills: a new step-by-step design tutorial every week, plus every past tutorial and the templates, clipart and resources that come with them.

The Template Creators Society is a starting point for creating and selling digital products, taking you step by step from design basics to your own templates and printables.

Yes. Passive Income Society members get access to every mini-membership, including The Design Club, so there's no need to pay for both. If you're paying for both, email us and we'll help you cancel the one you don't need.

Open it from your Teachery dashboard at app.teachery.co/student, or go straight to the Resource Vault. We announce new additions in the members' Facebook group.

No. All the training and materials are in your membership portal. Some live calls are streamed into our Facebook groups, which are a lovely extra but not required.

Email us with the name of the product and the link that isn't working, and we'll send you a new one.

It depends on the product. Each product's page and files explain its licence, including whether it comes with commercial-use or resell rights. If you're not sure, email us before you buy and we'll confirm.

Check your spam and promotions folders for an email from Jessa. If it's not there, email us with the name of the freebie and we'll send it to you.