Refund Policy

Last updated: 26 October 2026

Because our products are digital and delivered instantly, we don't offer refunds for change of mind once you've received access. We still want you to be happy with what you buy, so if something isn't right, please talk to us.

When we'll help

• Something isn't working: if a file won't download, a link is broken or a product is faulty, email us and we'll fix it or send a replacement. If we can't fix it, we'll refund you.
• It's not what was described: if a product is significantly different from its description, contact us within 3 days of purchase.

If you have any other concerns about a payment, email us at hello@jessa.com.au and we'll be happy to help.

Memberships

You can cancel your membership at any time and you won't be charged again. We don't give partial refunds for the current billing period, but you'll keep access until it ends.

Your rights under Australian Consumer Law

Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If there's a major failure with a product, you're entitled to a refund.

How to ask

Email hello@jessa.com.au with your name, the email you used to buy, the product, and what's gone wrong. We aim to reply within 24–48 hours (Melbourne time, Monday to Friday). Approved refunds go back to your original payment method.